1. Select the person icon at the top right corner. 
2. Sign into your account. 
3. On your account page, scroll down to the section titled “Your subscriptions.”

1. Select the person icon at the top right corner.
2. Sign into your account.
3. On your account page, scroll down to the section titled “Your subscriptions.” 
4. Below the product details, select “Edit product.” In the dropdown menu select from the following options:  
   a. “Update quantity” to increase or decrease the number of packets in each delivery.
   b. “Swap product” to change the product you are subscribed to for a different product.
5. Select “Manage subscription.” In the dropdown menu, select from the following options: 
   a. “Skip upcoming order” to skip one or more upcoming shipments.
   b. “Change delivery frequency” to choose between receiving a delivery every month or every two months.
   c. “Update next delivery date” to change your subscription scheduling. Please note that this is the order fulfillment date, not the delivery date. It usually takes about a week for products to be delivered.
   d. “Add product” to add another product to your subscription.
   e. “Update shipping address” to change your shipping address. Please note that there is only one shipping method available for subscription.
   f. “Update payment method” to change your payment method.
   g. “Cancel subscription” to cancel your subscription anytime. Please make sure to cancel at least one day in advance of any upcoming order. If not canceled in time, the upcoming shipment will be sent and your account will be charged. 

For 48 states and Washington, D.C.: Free shipping on orders over $31.00 (a $2.99 fee for less than $31.00).

For Alaska and Hawaii: Free shipping on orders over $101.00 (a $4.99 fee for less than $101.00).

For subscription deliveries under $31.00, there is a shipping fee. Your first delivery may have contained a Starter Kit plus your Matcha Leaf subscription, which would put your delivery over $31.00. (48 states + D.C. have a $2.99 shipping fee on orders less than $31.00. Alaska and Hawaii have a $4.99 shipping fee on orders less than $101.00.)

You can cancel anytime. There is no order minimum. To cancel:

1. Select the person icon at the top right corner.
2. Sign into your account.
3. Scroll down to the section titled “Your subscriptions”.
4. Select “Manage Subscription.” In the dropdown menu, select “Cancel Subscription.” Please make sure to cancel at least one day in advance of any upcoming order. If not canceled in time, the upcoming shipment will be sent and your account will be charged.

Matcha is a fine powder that’s made from a special green tea leaf called tencha. You grind tencha leaves to make matcha.

Unlike other green tea, matcha leaves are covered and grown in the shade for three weeks before harvest. Blocking the sunlight causes the leaves to produce more chlorophyl and L-theanine, giving matcha its rich umami flavor and relaxing qualities.

L-theanine is an amino acid found in matcha that calms people down.

It helps regulate cortisol (a stress hormone) and moderates the body’s caffeine uptake. Since matcha contains both L-theanine and caffeine, it provides a mellow, longer-lasting boost of energy.

Our matcha leaves are grown on an organic tea farm in Kagoshima, Japan.

Yes, and it’s our goal to continue sourcing only organic matcha leaves.

At the moment, only a few Japanese tea farms are certified USDA Organic, so this can be a challenge.We continue doing everything we can to encourage more tea growers to transition to organic farming practices.

The terms “ceremonial” and “culinary” can only be judged by the integrity of the company. There’s currently very little regulation or standardization of matcha, so basically anybody can call their matcha “ceremonial” or “culinary” —even in Japan. But based on the observations of people who’ve tried our matcha before, our Premium is regarded as ceremonial grade or higher, while our Signature falls somewhere between ceremonial and culinary grade.

Our matcha leaves are good until two years after production.

Our tea leaf hopper can hold an entire 20 g packet and will stay fresh about a month.

A matcha made with one shot, from a 20-gram packet of Cuzen Matcha Leaf will cost about $1.00 per cup using Signature Leaf, about $1.50 per cup using Premium Leaf and $0.85 a cup using Latte Blend.

In short, and unfortunately, yes. The quality of our tea is our first priority and we haven’t found a compostable bag that maintains the quality of our tea leaves over time. We hope to find a better packaging solution in the future so we can realize a more sustainable system without sacrificing the high-quality.

We don’t recommend using other tea leaves in the Matcha Maker. Not only would the taste be very different, but the varying size of leaves and moisture they contain may affect grind quality and even clog our ceramic mill.

The caffeine percentage for Premium is 2.7%, while Signature is 2.9%.

So in one cup (1 g) of Premium, there’s 27 mg of caffeine, and 54 mg in a double shot. For context, a cup of espresso contains around 70-80 mg and a cup of coffee contains around 200 mg.

Matcha naturally contains lead as the roots of the tea plant absorb it from the soil. We’ve conducted tests and found that Premium contains 0.06 mg/kg and Signature contains 0.09mg/kg. The Maximum Allowable Dose Level for lead is 0.5 μg/day. This means a person would need to drink more than 8 cups (8g) of Premium a day to approach the threshold.

Fill the whisking cup to its water line. Then, place the whisking cup on the platform, with its spout facing the back of the machine. The bottom of the cup should fit snugly over the platform’s notches. 

Push the STRENGTH button once for Level 1 (a single shot). Twice for Level 2 (a 1.5 shot). Three times for Level 3 (a double shot). And once more to go back to Level 1.

We recommend adding a room temperature Cuzen matcha shot to hot water or milk to preserve the full umami and delicate nuances of freshly ground leaves from becoming scorched and bitter.

It’s about two minutes for a single shot (Level 1), about three minutes for a 1.5 shot (Level 2), and four minutes for a double (Level 3).

Yup, this is what grind-only mode is for. It produces 1.5 g of fresh matcha powder. First, place a dry whisking cup or other container on the platform. Push the STRENGTH button once, so one light’s on. Then push and hold the STRENGTH button until all three lights blink. Then push START. In a few minutes, you’ll have 1.5 g of fresh matcha powder ready to be whisked traditional style.

Please watch this video.

The whisking cup doesn’t need a thorough soapy wash after every use. Simply rinse the whisking cup with warm or cold water, lightly use a soft sponge, then let dry. A thorough wash is needed after about a week’s daily use. Remove the magnetic whisk from the whisking cup, then wash with soap using a soft sponge, then reattach the magnetic whisk, and let dry. Do NOT put the whisking cup in the dishwasher. And do NOT clean the whisking cup with kitchen cleansers, steel wool pads, or other abrasive materials.

Usually within a month or two at most. Thanks to the tea leaf hopper and less surface area than pre-ground powder, our matcha leaves lose their freshness slowly.

With daily use, we recommend a normal cleaning every month or two.

You can give your mill a deep cleaning (with water) about every six months to a year—or on an as-needed basis if you notice powder building up between the plastic cover and the upper mill. Just remember to let the mill parts dry for at least 8 hours.

The videos below break down the cleaning process step-by-step.

We use the small ceramic mill to grind leaves into a fine powder with its average size of particle being 6.1 microns. Other matcha uses stone mill or larger commercial grinders to grind leaves into a fine powder, which is almost as fine as ours. Some people may feel that ours is slightly coarser and others may not.

After using your Matcha Maker consistently for a few months the particle size can get a little bigger. To get your machine working like new you just need to clean the mill. With the surfaces of each mill clear, the matcha powder it produces will return to normal. Here’s how to clean it:

There are a couple factors that determine the quality of the foam. For example, temperature of water (hotter is better), whisking speed (faster is better), and the amount of matcha used (more is better). For example, an experienced tea master uses 1.5 g to 2 g of pre-ground fine matcha powder and whisks it by hand in hot water (i.e., traditional ceremony style), the foam is going to be very beautiful. At Cuzen Matcha, we prioritize both fresh taste (which requires freshly matcha and cold water infusion) and accessibility (everyone can make easily) and use 1 g per cup. Therefore, as you mentioned, our bubbles are larger than what an experienced tea master can make by whisking.

The amount of matcha powder produced varies a little bit machine by machine. This is due to minuscule differences that emerge as the ceramics of the lower mill initially bakes. Please go to this link for the details, but the amount produced for Level 1 is ranging from 0.6g to 1.3g. If you don’t like how your Matcha Maker prepares your matcha (maybe too strong or too weak), please email us at hi@cuzenmatcha.com and we’ll send two spare lower mills so you can try three (including the original) and decide which one you like best.

The amount of matcha ground for the first time is fewer than usual as it takes 30~40 seconds for the first leaves to be ground into a fine powder. So, you taste it a bit weak. But after the second cups, that won’t happen again.