Exchange and return policy
Order Modifications
- Once an order has been confirmed, we are unable to accommodate changes or cancellations requested by customers.
Returns & Exchanges
- We do not accept product exchanges or returns based on customer preference.
- If you receive a defective product, please contact our customer service team within 14 days of delivery.
Contact Information
For assistance with any product issues, please email our customer service team at japan@cuzenmatcha.com