About our renewed Cuzenist Rewards Program

A few key updates have been made to our Cuzenist Rewards Program. Scroll to the bottom for details.

Apply your points to any product on our website.

Previously, points were only redeemable for replacement parts. Under the new program, points are redeemable for discounts.

Use your points on existing subscriptions.

Already subscribed to receive Cuzen Matcha Leaf? Your points can be applied to your subscription. Scroll down to learn how.

Confirm and redeem your points via the Cuzenist Rewards page or your account page.

Our Rewards pop-up window is gone. Now you can confirm and redeem your points on this page or your account page.

How it works

  • Do I still have my points from the old rewards program?

    Yes. Your points have migrated from the old platform to the new. Your activity prior to Oct. 31, 2023 is not visible, but your point balance was transferred.

  • Can I combine discounts?

    No. Only one discount code can be used per order, and discount codes from the Rewards Program cannot be combined with other promotions.

  • When will I see my reward points for referring friends and family?

    Once your friend or family member has purchased a Cuzen Matcha Maker through your referral, you will receive 2500 points.

  • How do I redeem my points for a subscription?

    First redeem your points for a discount code. Then apply the code to your upcoming subscription order on your subscriptions page (linked at the bottom of your account page).

    1. Copy your discount code.
    2. Log in to your account and select “Update your subscriptions.”
    3. On your subscriptions page, select “View your next order.”
    4. Select “Add discount.”
    5. Enter the code and select “Apply discount code.”

    Please apply the code at least two days before your scheduled charge date. Discount codes apply to the next upcoming order.

    Notes:

    • You won’t see the “Redeem points” section unless you have over 500 points. To check your balance, log in to your account page.
    • Discounts are not applied automatically to subscription orders each month; you’ll need to log in and apply a code each time.

  • How do referral reward points work?

    1. Only new users will receive a one-time discount code. 
    2. Referral discounts cannot be applied retroactively. 
    3. Only Matcha Makers are eligible for referral discounts. The discount cannot be applied to other products on our website.
    4. Referral points will be added only after the referred friend purchases an item with their one-time discount code.
    5. Referral points can only be added to an existing Rewards account. We recommend creating an account before referring friends.
    6. If the referred friend returns their Matcha Maker, the points earned by the referring Cuzenist will be withdrawn.