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FAQ

When will the Starter Kit be shipped?

We are in the process of manufacturing and will ship out once the finished product is ready. As of January 5, 2020, we are expecting to release Fall 2020.

What is your return policy for pre-orders?

All promotional sales for pre-orders are final. However, if your product was damaged or defective upon receipt, contact us within 30 days for an exchange.

What is your shipping policy?

For a limited-time promotion through February 29, 2020, we are offering free shipping on all pre-orders to addresses in the United States. We currently do not offer international shipping.

What is “Sustainable Energy”?

“Sustainable Energy” is a widely used term primarily referring to energy to operate machinery. However, we use this term referring to energy to operate the human body. These days, many people experience a caffeine crash after drinking coffee or energy drinks, having symptoms including jittering, loss of concentration, and fatigue. Since matcha contains both L-Theanine, a calming, relaxing agent, and also caffeine which gives a boost in energy and concentration, it can provide a longer-lasting, balanced effect. In fact, hundreds of years ago in Japan, samurai had matcha before going to battle for this very purpose.

What is matcha?

Matcha is a fine powder that comes from a special green tea called Tencha in Japanese. These leaves are ground by a mill to make matcha.

How are matcha leaves different from regular green tea leaves?

Unlike regular green tea, matcha is grown in the shade — the entire tea plantation needs to be covered for three weeks before the harvest to block the sunlight. Sunlight changes L-theanine, a type of amino acid or umami which green tea leaves naturally contain, into catechins, a source of bitterness. Matcha’s umami-rich flavor comes from L-theanine, thanks to its unique cultivation.

Where are your matcha leaves sourced?

All our matcha leaves are grown in Japan. Currently in January 5, 2020, our tea leaves are sourced from the Kyushu Area.

Are your matcha leaves organic?

As of January 5, 2020, we are using only organic tea leaves.

Can I buy only matcha leaves?

As of January 5, 2020, we are taking pre-orders only for Cuzen Matcha Starter Kit. When we release the finished product (expected in Fall 2020), the leaves will also be available to reorder your favorite blend.

Can I grind other tea leaves or other ingredients in the Matcha Maker?

We do not recommend grinding anything other than our matcha leaves to maintain the quality of flavor of leaves and performance of the ceramic mill. The size and shape of our high quality leaves were designed to work with the Matcha Maker mill to produce fine powder. If regular green tea leaves - which contain more moisture than our matcha leaves - are used, they may stick to and clog the mill, resulting in permanent damage.

How is the ceramic mill different from other regular blenders?

The particle size is different. The Matcha Maker can produce a fine grind under 20μm, while other blenders vary.

Do you use cold water even for a hot latte?

Since the freshly ground matcha and cold water extraction preserves the umami-rich aroma and smooth taste of the leaves, we recommend using room-temperature water even for a hot latte. Please warm your favorite milk slightly hotter than usual to enjoy the hot latte at your favorite temperature.

Besides flavor, is there any problem using hot water?

Steam from hot water may be harmful for the ceramic mill, which is right above the cup. The moisture may cause tea leaves to stick to the mill, which could lead to permanent damage.

Can I use milk instead of water in the cup to make a matcha latte?

Matcha powders do not blend well into milk. We recommend using water in the cup with freshly ground matcha, and then pour the Matcha-presso into a cup of milk.