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FAQ

MATCHA

What is matcha?

Matcha is a fine powder that’s made from a special green tea leaf called tencha. You grind tencha leaves to make matcha.

How is matcha different from other green tea?

Unlike other green tea, matcha leaves are covered and grown in the shade for three weeks before harvest. Blocking the sunlight causes the leaves to produce more chlorophyl and L-theanine, giving matcha its rich umami flavor and relaxing qualities.

What’s L-theanine?

L-theanine is an amino acid found in matcha that calms people down.

It helps regulate cortisol (a stress hormone) and moderates the body’s caffeine uptake. Since matcha contains both L-theanine and caffeine, it provides a mellow, longer-lasting boost of energy.

Where are your matcha leaves from?

Our matcha leaves are grown on an organic tea farm in Kagoshima, Japan.

Are all your matcha leaves organic?

Yes, and it’s our goal to continue sourcing only organic matcha leaves.

At the moment, only 2% of Japanese tea farms are certified USDA Organic, so this can be a challenge.We continue doing everything we can to encourage more tea growers to transition to organic farming practices.

Can I buy just the matcha leaves?

Yes, individual Matcha Leaf packets are for sale now.

We're working on a Matcha Leaf subscription feature (coming later in November) that will allow people to customize recurring orders at a 15% discount.

MATCHA MAKER

What's your warranty?

We offer one year warranty. We’ll repair or replace any defective parts or the whole machine at no charge. If key removable parts, like the whisking cup, are broken under regular usage, we’ll ship replacement parts for free during the warranty period no matter where you are.

The warranty doesn’t apply to any issues with appearance or damage to the exterior of the machine. Nor does it cover any malfunction or damage caused by misuse, like using other kinds of tea leaves (leaves with more moisture can clog the mill), or improper voltage.

Additionally, we’re developing a series of maintenance videos, which will allow Cuzen Matcha owners to keep their machine functioning at a high level for a long time.

Can I grind different tea leaves or other ingredients in the Matcha Maker?

Our ceramic mill was developed to work exclusively with the unique size, shape, and condition of our leaves.

If you were to use regular green tea leaves, which contain more moisture than our matcha leaves, they may stick to and clog the mill, resulting in permanent damage.

How is your ceramic mill different from a regular blender?

Our mill produces a very fine grind, with particle size under 20 micrometers (one millionth of a meter). Our matcha powder has an average size is 6.1 microns, with more than 90% of particles under 10 microns. Other blenders may not be able to do so.

Why should I use cold water for a hot latté?

Using cold water preserves the umami flavor and smooth taste of freshly ground matcha. We recommend warming your milk a little hotter than usual before mixing.

Can I use hot water in the whisking cup?

We don’t recommend it. Besides affecting flavor, steam from hot water can make tea leaves to stick to the ceramic mill, and cause permanent damage.

Can I use milk instead of water in the whisking cup?

Matcha powder doesn’t blend well into milk. We recommend using room temperature water in the cup with freshly ground matcha. Once it’s properly whisked then you can pour the matcha shot into a cup of milk.

Where is your Matcha Maker made?

Our machine was designed in Northern California, engineered in Japan, and is manufactured in Shenzhen, China.

SHIPPING & RETURNS

What’s your return policy?

To protect our community's health amidst the COVID-19 outbreak, ordered products are not eligible for refunds. This means that all sales are final. If your product arrives damaged or defective, contact us within 30 days (hi@cuzenmatcha.com) and we'll happily send you a replacement.

What’s your shipping policy?

We offer free shipping for the Starter Kit within the US. We don’t currently offer international shipping.

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