As of September 16th, we’re expecting to release Cuzen Matcha during the month of October, as originally planned. We’ll share more details as our shipping date approaches.
How will production and shipment of the Starter Kits be affected by the COVID-19 pandemic?
Are you still taking pre-orders?
We’ve just resumed taking pre-orders until October 11th. Pre-orders are only available in the US.
What is matcha?
Matcha is a fine powder that’s made from a special green tea leaf called tencha. You grind tencha leaves to make matcha.
How is matcha different from other green tea?
Unlike other green tea, matcha leaves are covered and grown in the shade for three weeks before harvest. Blocking the sunlight causes the leaves to produce more chlorophyl and L-theanine, giving matcha its rich umami flavor and relaxing qualities.
L-theanine is an amino acid found in matcha that calms people down.
It helps regulate cortisol (a stress hormone) and moderates the body’s caffeine uptake. Since matcha contains both L-theanine and caffeine, it provides a mellow, longer-lasting boost of energy.
Where are your matcha leaves from?
Our matcha leaves are grown on an organic tea farm in Kagoshima, Japan.
Are all your matcha leaves organic?
Yes, and it’s our goal to continue sourcing only organic matcha leaves.
At the moment, only 2% of Japanese tea farms are certified USDA Organic, so this can be a challenge.We continue doing everything we can to encourage more tea growers to transition to organic farming practices.
Can I buy just the matcha leaves?
Right now we’re only taking pre-orders for the Cuzen Matcha Starter Kit (comes with Matcha Maker and five leaf packets). After our full release in October, you’ll be able to order leaves separately.
We offer one year warranty. We’ll repair or replace any defective parts or the whole machine at no charge. If key removable parts, like the whisking cup, are broken under regular usage, we’ll ship replacement parts for free during the warranty period no matter where you are.
The warranty doesn’t apply to any issues with appearance or damage to the exterior of the machine. Nor does it cover any malfunction or damage caused by misuse, like using other kinds of tea leaves (leaves with more moisture can clog the mill), or improper voltage.
Additionally, we’re developing a series of maintenance videos, which will allow Cuzen Matcha owners to keep their machine functioning at a high level for a long time.
Can I grind different tea leaves or other ingredients in the Matcha Maker?
Our ceramic mill was developed to work exclusively with the unique size, shape, and condition of our leaves.
If you were to use regular green tea leaves, which contain more moisture than our matcha leaves, they may stick to and clog the mill, resulting in permanent damage.
How is your ceramic mill different from a regular blender?
Our mill can produce a fine grind, with particle size under 20 micrometers (one millionth of a meter). Other blenders may not be able to do so.
Why should I use cold water for a hot latté?
Using cold water preserves the umami flavor and smooth taste of freshly ground matcha. We recommend warming your milk a little hotter than usual before mixing.
Can I use hot water in the whisking cup?
We don’t recommend it. Besides affecting flavor, steam from hot water can make tea leaves to stick to the ceramic mill, and cause permanent damage.
Can I use milk instead of water in the whisking cup?
Matcha powder doesn’t blend well into milk. We recommend using room temperature water in the cup with freshly ground matcha. Once it’s properly whisked then you can pour the matcha shot into a cup of milk.
Where is your Matcha Maker made?
Our machine was designed in Northern California, engineered in Japan, and is manufactured in Shenzhen, China.
SHIPPING & RETURNS
When will the Starter Kits ship?
As of September 16th, we’re expecting to release Cuzen Matcha in the month of October. We’ll share more details as our shipping date approaches.
What’s your return policy for pre-orders?
What’s your shipping policy?
We offer free shipping for the Starter Kit within the US. We don’t currently offer international shipping.