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FAQ

COVID-19

How will production and shipment of the Starter Kits be affected by the COVID-19 pandemic?

As of July 1st, we’re expecting to release Cuzen Matcha in the fall of 2020, as originally planned. We’ll have more details as our ship date approaches.

MATCHA

What is matcha?

Matcha is a fine powder that’s made from a special green tea leaf called tencha. You grind tencha leaves to make matcha.

How is matcha different from other green tea?

Unlike other green tea, matcha leaves are covered and grown in the shade for three weeks before harvest. Blocking the sunlight causes the leaves to produce more chlorophyl and L-theanine, giving matcha its rich umami flavor and relaxing qualities.

What's L-theanine?

L-theanine is an amino acid found in matcha that calms people down.

It helps regulate cortisol (a stress hormone) and moderates the body’s caffeine uptake. Since matcha contains both L-theanine and caffeine, it provides a mellow, longer-lasting boost of energy.

Where are your matcha leaves from?

Our matcha leaves are grown on an organic tea farm in Kagoshima, Japan.

Are all your matcha leaves organic?

Yes, and it’s our goal to continue sourcing only organic matcha leaves.

At the moment, only 2% of Japanese tea farms are certified USDA Organic, so this can be a challenge.We continue doing everything we can to encourage more tea growers to transition to organic farming practices.

Can I buy just the matcha leaves?

Right now we’re only taking pre-orders for the Cuzen Matcha Starter Kit (comes with Matcha Maker and five leaf packets). After our full release in the fall of 2020, you’ll be able to order leaves separately.

MATCHA MAKER

Can I grind different tea leaves or other ingredients in the Matcha Maker?

Our ceramic mill was developed to work exclusively with the unique size, shape, and condition of our leaves.

If you were to use regular green tea leaves, which contain more moisture than our matcha leaves, they may stick to and clog the mill, resulting in permanent damage.

How is your ceramic mill different from a regular blender?

Our mill can produce a fine grind, with particle size under 20 micrometers (one millionth of a meter). Other blenders may not be able to do so.

Why should I use cold water for a hot latté?

Using cold water preserves the umami flavor and smooth taste of freshly ground matcha. We recommend warming your milk a little hotter than usual before mixing.

Can I use hot water in the whisking cup?

We don’t recommend it. Besides affecting flavor, steam from hot water can make tea leaves to stick to the ceramic mill, and cause permanent damage.

Can I use milk instead of water in the whisking cup?

Matcha powder doesn’t blend well into milk. We recommend using room temperature water in the cup with freshly ground matcha. Once it’s properly whisked then you can pour the matcha shot into a cup of milk.

Where is your Matcha Maker made?

Our machine was designed in Northern California, engineered in Japan, and is manufactured in Shenzhen, China.

SHIPPING & RETURNS

When will the Starter Kits ship?

As of July 1st, we’re expecting to release Cuzen Matcha in the fall of 2020. We’ll have more details as our ship date approaches.

What’s your return policy for pre-orders?

All sales on pre-orders are final. If your product arrives damaged or defective, contact us within 30 days (hi@cuzenmatcha.com) and we'll happily send you a replacement. 

What’s your shipping policy?

We offer free shipping for the Starter Kit within the US. We currently do not offer international shipping.