Matcha Maker Pro Support

Quick help for use, maintenance, and troubleshooting.

How to Make Matcha
Maintenance
Troubleshooting

How to Make Matcha

Watch this short guide to learn how to make a fresh matcha shot with the Matcha Maker Pro.

Two Perfect Matcha Latte Glasses display a beautiful show of green colors through the crystal-clear, paper thin glass.

You can use the fresh matcha shot for lattes, sparkling matcha, americanos, and other matcha drinks.

View matcha recipes

Maintenance

Regular maintenance helps keep the Matcha Maker Pro clean and working smoothly.
Watch this short guide for daily care and cleaning.

After each use

Please rinse the whisking cup with water after each use.
After rinsing, return the cup to the tray so the next person can use the machine smoothly.

Daily care

Please check and clean the following areas regularly:

  1. Rinse and dry the whisking cup.
  2. Wipe around the nozzle and cup platform.
  3. Remove any spilled matcha leaves or powder around the machine.

Mill cleaning

We recommend cleaning the mill after grinding approximately 100g of matcha leaves.
Regular mill cleaning helps prevent clogging and keeps the matcha grinding smoothly.

Troubleshooting

If the Matcha Maker Pro is not working as expected, check the guide below based on the button lights or symptoms.

  • How do I reset the error light?

    If a button light is flashing, try resetting the error light.

    1. Press the button with the flashing light.

    2. Press and hold the button with the white light on.

    After resetting the light, try operating the machine again.

  • The POWDER button is flashing.

    This may happen when the mill unit is not assembled correctly or when tea leaves or matcha powder are clogging the mill.

    View solution (PDF) 

  • The MATCHA button is flashing and the POWDER button is on.

    The mill unit on the powder button side is not properly assembled.

    View solution (PDF) 

  • The MATCHA button is flashing and the WHISK button is on.

    The mill unit on the whisk button side is not properly assembled.

    View solution (PDF) 

  • The WHISK button is flashing.

    This may happen when the whisk or whisking cup is not set correctly, or when there is too much matcha powder in the cup.

    View solution (PDF) 

  • No matcha powder comes out, or the matcha tastes weak.

    Please check the following:

    1. Make sure there are enough matcha leaves in the tea storage.
    2. Check that the matcha strength level is not set too low.
    3. Check whether the mill is clogged.
    4. Clean the mill if needed.
    5. If available, replace it with a spare mill module.